Accessibility Statement
DRIVIGO SASU commits to making its services accessible in accordance with the French law of 11 February 2005 (article 47) and the European Web Accessibility Directive 2016/2102, transposed by the RGAA 4.1 framework.
This statement applies to the booking platform at drivigo.fr/booking/, including the public homepage, multi-step reservation flow, GPS tracking page, customer account area, partner dashboard and transactional emails.
Conformance status
The DRIVIGO booking platform is partially conformant with the RGAA 4.1 (Référentiel Général d'Amélioration de l'Accessibilité) — equivalent to WCAG 2.1 level AA. Some content does not yet fully conform, due to the non-conformities listed below.
Non-accessible content
Known issues (under remediation)
- Step 1 of the booking flow (route & date) — input errors are shown when the form is submitted, not yet as soon as you leave a field. Remediation in progress.
- Windows High Contrast mode — some semi-transparent borders may disappear in this mode. Remediation in progress.
- Comfort mode — a button in the header to enlarge text, reduce animations and show errors immediately is being designed.
Disproportionate burden exemptions
None claimed. All identified non-conformities will be addressed.
Establishment of this statement
This declaration was established on 4 May 2026 following an internal audit using the RGAA 4.1 grid (13 themes, 106 criteria) on the perimeter described above.
Tools used during the audit: manual inspection, Lighthouse Accessibility audit, axe DevTools, screen reader testing (NVDA + Firefox, VoiceOver iOS).
Feedback and contact
Report an accessibility issue
If you encounter a content or service that is not accessible, please contact us so we can assist you and identify the issue:
- Email: accessibilite@drivigo.fr
- Phone: +33 6 48 39 38 34
- Postal address: DRIVIGO SASU, 10 rue de la Paix, 75002 Paris, France
We aim to respond within 5 working days.
Remedies
If you do not receive a satisfactory response after contacting us, you can:
- File a complaint with the Defender of Rights (Défenseur des droits)
- Contact one of the Defender's representatives in your local area
- Send a postal letter to: Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07